Acted as the regulator’s Industry Complaints Commissioner reporting directly to the CEO until the recruitment process was concluded.

Receive and if necessary, investigate industry complaints about Policy, behaviors, service delivery or a decision.

Provide investigation and monthly progress reports to the CEO.

Investigations completed in accordance with published service targets.
Reports forwarded to the CEO on time.

Reporting format re-written.

Introduced some analysis of complaints.
All reports written to a high standard and delivered on time.